SHIPPING INFORMATION FOR OUR CUSTOMERS
Shipping and Info
Shipping & Returns Info
When you order from us for delivery to the 'Rest of the World',
your order will ship from our distribution centre in China.
Due to COVID restrictions we’re currently experiencing global shipping delays from our hub in Asia.
Our team are doing everything they can to get your order to you as quickly as possible but, we're sorry to say, your package will take a little longer than usual. If you have an order query, please contact us at firstname.lastname@example.org and the team can provide an update.
Thanks for choosing Better.
Our Shipping Costs & Estimated Delivery times are;
- 3 - 5 working days / Weight Based Shipping
China, Hong Kong,
- 5 - 7 working days / Weight Based Shipping
Brazil, Colombia, Guam, Indonesia, Japan, Macao, Mexico, Puerto Rico, Russia, Singapore, South Korea, Taiwan, Thailand, Vietnam, Rest of Asia
- 5-10 working days / Weight Based Shipping
India, Malaysia, Sri Lanka
We currently do not ship to the countries listed below. Please contact us at email@example.com if you would like to arrange your own shipping to these locations.
- South Africa
- United Arab Emirates
RETURNS: If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days at your own cost.Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.
First, email the return details to firstname.lastname@example.org including:
- Order number
- Products being returned
- Return tracking details
Then send your return to:
收件人：周娅 (TBP) 18117801604
303, Building 2, Zhida Industry Area,
No. 4 of Longping Xilu, Longcheng Street,
Longgang District, Shenzhen City, Guangdong, China
Postal Code: 518100
Contact Person:周娅 (TBP) / Contact No. 18602873820