Shipping and Info

The upcoming Chinese National Day Holiday (Oct 1st-7th) will affect all deliveries as our despatch centres close.

Please place your order before midday September 29th to ensure your order is sent prior to the holiday.

 

Due to COVID restrictions we’re currently experiencing global shipping delays from our hub in Asia. Our team are doing everything they can to get your order to you as quickly as possible but, we're sorry to say, your package will take a little longer than usual.
If you have an order query, please contact us at hello@betterpackaging.com and the team can provide an update.

When you order from us for delivery to the 'Rest of the World', your order will ship from our distribution centre in China.

 

SHIPPING COSTS & ESTIMATED DELIVERY TIMES

  • 3 - 5 working days / Weight Based Shipping
    • China, Hong Kong,
  • 5 - 7 working days / Weight Based Shipping
    • Brazil, Colombia, Guam, Indonesia, Japan, Macao, Mexico, Puerto Rico, Singapore, South Korea, Taiwan, Thailand, Vietnam, Rest of Asia*
  • 5 - 10 working days / Weight Based Shipping
    • India, Malaysia, Sri Lanka

*You can see a full list of countries we do not ship to over on our FAQs page. 

 

RETURNS

If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days at your own cost.Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.

 

First, email the return details to hello@betterpackaging.com including:

  • Order number
  • Products being returned
  • Return tracking details

 

Then send your return to:

中文地址:

深圳市龙岗区龙城街道龙平西路4号志达工业园2303

邮编:518100

收件人:周娅 (TBP) 18117801604

 

Shenzhen-(Epacket Express)

303, Building 2, Zhida Industry Area,

No. 4 of Longping Xilu, Longcheng Street,

Longgang District, Shenzhen City, Guangdong, China

Postal Code: 518100

Contact Person:周娅 (TBP) / Contact No. 18602873820

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If purchasing, this should be the region you would ship your purchases to